dd44's Privacy Policy
How your personal information is collected, stored and protected — dd44's full privacy policy is described in detail here.
This Privacy Policy ("Policy") applies on behalf of the dd44 platform ("we", "our", "dd44") and describes how we collect, use, disclose and protect the personal information of members ("you", "user") who use our services at dd44.cam.
By registering with dd44 or using our services, you are considered to have agreed to the terms described in this Policy. If you do not agree to any term in this Policy, please refrain from using our services.
We place the highest importance on user privacy. Keeping your personal information secure is our responsibility, and to that end we use the latest SSL encryption technology.
What Information We Collect
We collect various types of information during registration and use of dd44 services. The purpose of collecting this information is to provide you with a secure, personalised and reliable service.
1.1 Information Provided at Registration
- Full name and username
- Email address and mobile number
- Date of birth (for age verification — only individuals aged 21 and above may register)
- Address details
- Password (stored in encrypted form)
1.2 Financial Transaction Information
- Payment method details (bKash, Nagad, Rocket or bank account number)
- Deposit and withdrawal transaction history
- Financial verification documents required for fraud prevention
1.3 Automatically Collected Information
- IP address and device type
- Browser type and version
- Date, time and duration of site visits
- Cookie and session data
- Gaming activity and betting history
Purpose of Using Information
dd44 uses your personal information for the following legitimate purposes. We collect and process only the information that is necessary and do not use any information beyond its stated purpose.
2.1 Account Management and Service Delivery
We use your information to create and manage your account, process transactions, manage bonuses and promotions, and improve your gaming experience.
2.2 Identity Verification and Security
Information is verified to confirm your age (21+ policy), ensure account security, prevent unauthorised access, and comply with anti-money laundering (AML) regulations.
2.3 Communication and Support
Our 24/7 live chat support team uses your information to resolve your issues. Important notifications, transaction confirmations and service updates are sent to your email.
2.4 Responsible Gaming
Your information is used to monitor gaming behaviour to ensure responsible gaming and, where needed, to provide a self-exclusion facility.
2.5 Service Improvement
Information is used to analyse user experience in order to improve our platform and service quality, resolve technical issues, and plan new games and features.
Information Protection and Security
Ensuring the security of your information is dd44's top priority. We apply industry-standard security measures that protect your personal and financial information from unauthorised access, modification or disclosure.
- SSL Encryption: All our data transmissions are protected by 256-bit SSL encryption, ensuring banking-level security.
- Encrypted Database: All your sensitive information is stored on encrypted servers and passwords are never stored in plain text.
- Two-Factor Verification: An additional layer of security is active during account login and large transactions.
- Regular Security Audits: Our systems undergo regular security testing and any vulnerabilities identified are resolved immediately.
- Access Control: Only authorised staff may access user information for specific reasons, and every such access is logged.
Sharing Information with Third Parties
dd44 does not sell, rent or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Information may be shared to a limited extent with trusted third parties necessary for operating our services, such as payment processing organisations (bKash, Nagad, Rocket and banks), security verification agencies, and technology providers. These organisations are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
Information may be disclosed in accordance with the law when required by a court order, a legal demand from a government authority, or a criminal investigation. In such circumstances we provide only the minimum information legally required.
4.3 Fraud and Crime Prevention
Information may be shared with relevant authorities to detect and prevent money laundering, fraud or other illegal activities. This is necessary to protect us and all our users.
4.4 Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming process gameplay data. This data is used solely for operating the games and the providers follow their own privacy policies.
Cookie Policy
The dd44 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your service experience.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the site, such as maintaining login sessions, ensuring security and remembering your preferences. Disabling them will prevent the site from working properly.
5.2 Functional Cookies
These cookies are used to remember your language preferences, gaming settings and other personalised experience choices.
5.3 Analytical Cookies
These cookies are used to analyse site usage patterns and improve service quality. The information collected is aggregated and not personally identifiable.
Data Retention Period
We retain your personal information only for as long as necessary or legally required. The following policy is generally followed:
- Active Accounts: Information is retained for the entire duration your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a limited period to meet legal obligations.
- Financial Records: Transaction-related information may be retained for an extended period to meet audit and legal requirements.
- Deletion Requests: Information will be deleted upon your request, after any legal obligations have been fulfilled.
Your Rights
As a dd44 user, you have the following rights regarding your personal information:
7.1 Right to Access
You have the right to know what information we hold about you, how we use it and with whom we share it. Contact our support team to make this request.
7.2 Right to Rectification
If your information contains any errors or is incomplete, you may request a correction. Most information can be updated directly from your account settings.
7.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, this right may be limited if there are legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to receiving marketing communications and opt out at any time. Service-related communications cannot be stopped, but you will have the option to stop promotional messages.
7.5 Right to Lodge a Complaint
If you believe your information has been processed contrary to this Policy, contact our support team. We take every complaint seriously and work to resolve it promptly.
Protection of Minors
dd44 is fully committed to protecting the privacy of minors. Our services are intended solely for individuals aged 21 and above.
- Age is verified at the time of registration and minors are not permitted to create an account.
- No information belonging to a minor is knowingly collected. If such information is found, it is deleted immediately.
- If a parent or guardian suspects their child is using our services, please notify us immediately.
Changes to the Policy
dd44 may update this Privacy Policy from time to time. Changes may be made due to service updates, legal requirements or security improvements.
For any significant changes, we will send a notification to your registered email or display a clear notice on the platform. Continued use of the services after any change will be considered as your acceptance of the updated Policy.
The "Last Updated" date at the top of this page always indicates the most recent version of the Policy.
Privacy Contact
Contact us for any questions or requests related to the Privacy Policy.
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Data Requests
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